Article Index

The Concept: After work is completed everyday clean the house up. Vacuum the living room, take out the trash and always leave the house cleaner than you found it.
The 5 T’s:
Talker: Homeowners;
Topic: I cannot believe how clean my contractor kept my house.
Tool: Post daily pictures of the house from when you show up to when you leave highlighting how clean the home is. Either post the pictures on your web page or e-mail them to your customer so they can see the great care you put into their project.
Taking Part: Ask customers how they rate your job cleanliness and what you can do to improve in the future.
Tracking: Use your own internal system to determine ROI.