Frequently Asked Questions

Do you assist in designing a project and selecting the right materials?
Yes.  Chace can assist with anything from custom computer aided kitchen design and estimates by our fully-trained kitchen design specialists to custom paint matching and mixing to selection of the right materials for the job.  Our showrooms boast large kitchen cabinet and counter displays, product samples, information catalogs and large exterior and interior decking displays.


What products can get me an energy tax credit?
Visit our Green Resources page to view the list of energy tax credit information. Follow links to the manufacturer's tax credit information.


Do you deliver?
Yes. Chace delivery is by our own fleet of specialized vehicles equipped with tag along forklifts.  Our local delivery service is $30 anywhere in our trading areas. We will gladly quote a delivery cost outside of our normal delivery area. Speak to a salesperson for details.


Can you recommend a contractor?
We do know contractors who have done jobs for our customers. While we may provide you a contact for your project, we do not assume responsibility for the outcome of your job.


If you don't have it in stock, can you get it?
Yes! Yes! Yes! Special orders are our specialty! Our staff can also help you with alternative solutions and help you secure the hard-to-find materials you need to get the job done. Most special orders are available in less than a week!


Can I return extra materials from my job?
Any in stock material you have purchased from us is returnable for credit, provided it is in clean, resalable condition and within 30 days of purchase. If you do not have an account with us, you must present a copy of your sales receipt to verify purchase on a return.

Special orders such as windows and doors can not be returned.  For details on returns for custom products, ask about our Special Order Return Policy.


Do you offer credit?
Yes. Simply complete and sign a credit application and you will be contacted shortly. When you qualify, ordering on credit is as easy as 1-2-3.  Please see our printable credit applications on our Contact Tab.